AI and professional services firms: moving from technological potential to economic impact

In 2026, artificial intelligence is moving from experimentation to economic impact for professional services firms. Consulting, audit and IT services firms must now manage AI through value, rethink their pricing models and industrialise delivery to create a lasting competitive advantage. Based on the Napta 2026 study, this article explores how AI is transforming business models, use cases and performance across professional services.

Content Manager

June 30, 2026

4 min

Skills development

Resource management

Project planning

Change Management

The articles in the news

Change Management

Client expectations in 2026: how professional services firms must rethink their value proposition

In 2026, professional services firms are facing clients who are more demanding, more selective and increasingly ROI-driven. IT services firms, consulting firms and audit firms must rethink their value proposition to demonstrate measurable impact, strengthen trust and provide greater transparency around their expertise, resources and ecosystems. The Napta 2026 study analyses the new criteria redefining client relationships in professional services.

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Resource management

Strategy and growth: navigating uncertainty in 2026

In an increasingly uncertain economic and geopolitical environment, professional services firms must rethink their growth models, strengthen core expertise and clarify their positioning. In this first part of the Napta 2026 Study, discover how IT services companies and consulting firms are adapting their strategy, growth drivers and decision-making processes to remain competitive and resilient.

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Skills development

Industry Report 2026: How Professional Services Firms Are Driving Growth in an Uncertain Market

In 2026, professional services firms are shifting from agility to adaptability. In the face of a structurally uncertain environment, the key lies in strategic assertiveness: adopting the “diamond” model, moving towards Time-to-Value, and industrialising AI. Discover how IT services and consulting firms are turning instability into a driver of sustainable growth and long-term leadership.

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